Skip to content
Medical Supplies - Medical Equipment Store ⛰️ FREE SHIPPING ON ORDERS $100 OR MORE ⛰️ Toll Free: 1-888-687-4334
⛰️ FREE SHIPPING ON ORDERS $100 OR MORE ⛰️ Toll Free: 1-888-687-4334

Customer Service

Mountainside Medical Equipment Customer Service Team

Toll-Free: 1-888-687-4334
Monday to Friday  8am to 4:30pm EST.
Sales@mountainside-medical.com

  

Shipping & Delivery
Products will be shipped via the chosen shipping method from New York within 1 to 4 business days from the date that the order was placed (subject to stock availability).

Returns & Replacements
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, order number and the nature of the problem. To obtain an RMA number and return instructions, please call Customer Service at 1-888-687-4334 to start this process.
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received.
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Mountainside Medical warehouse. You may use UPS, FedEx or USPS.
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Mountainside Medical warehouse. You may use UPS, FedEx or USPS.
All returns authorized by Mountainside-Medical.com are subject to a restocking fee of 25%, and must be completed within 30 days of the date of invoice. Due to manufacturers' return policies, Braces, Splints and any Sammon Preston Products and other custom equipment may be returned to Mountainside Medical for repairs only -no refunds or exchanges can be made at any time.
All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
Products must be unopened due to regulations form the department of health. All medical products are to be sold in the original packaging and cannot be repacked.

Internet Fraud
If we feel that a Credit Card that is used is stolen or used without the Cardholders consent in any way, Mountainside will not hesitate to contact the authorities. (Local and Federal).

How to Order
You may place an order through our online store 24 hour a day 7 days a week or simply give us a call Toll-Free at 1-888-687-4334 (Customer Service) Office hours are 8:30 am to 4:30 pm Monday thru Friday.

Sales Tax
New York shipments only: New York State sales tax will be applied to all taxable merchandise. No sales tax will be charged to orders delivered outside of the state of New York.

Images and Descriptions
Product images and descriptions are updated regularly, however, due to industry changes, discrepancies do arise from time to time. Please refer to both the product image and description to ensure accuracy. If there is any question as to item details, please contact our customer service department prior to placing an order to verify product details.

Payment
For your convenience we accept American Express, Discover, Master Card and Visa. You may also pay by check, but please note that it make take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $30 penalty fee.

Prices
Due to unforeseen manufacturers’ price increases or decreases, pricing is subject to change without prior notification. Buyer is hereby advised that it may be obligated to fully and accurately disclose the amount of any discounts, rebates or other price reductions in cost reports or claims for reimbursement by buyer to Medicare, Medicaid or other health care programs requiring such disclosure.

Substitution
We reserve the right to substitute products of equal or greater value for backorders & shortages.

If a product is needed by a specific date, please call to ensure the product is in stock and will ship out in. Toll Free 1-888-687-4334. If Next day, 2-Day or 3-Day Select is required please select this option in checkout.
All Weekends and Holidays will not be counted as delivery days.
Next Day Air shipments are delivered on Business Days only. Example: Orders placed after 3:30 on a Thursday will ship Friday and be received on Monday.
Next Day Air shipments are delivered on Business Days only. Example: Orders placed after 3:30 on a Thursday will ship Friday and be received on Monday.
For any shipments that are shipped by UPS/FEDEX and are refused or returned undeliverable, a $15.00 return fee will be applied to any refund issued.
Some Pharmaceutical items take up to 24 hours to complete and ship.

Free shipping applies only to the continental US for order totals $99 and over. For all other areas, applicable shipping costs will be added. *Some restrictions may apply.
Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged.

Privacy & Security
Rest assured, Mountainside will never sell any of your personal information to 3rd party marketing organizations. This is true with the information we gather from our web site as well as through confidential contact you make with us. Mountainside-medical.com uses cookies to enhance your shopping and browsing experience. The text in an Mountainside cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address or phone number. To read our full privacy and cookie policy click here.
Is my information secure when I place an order on your website?
We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of Microsoft Internet Explorer, Firefox or Netscape Communicator.