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Internet Fraud

If we feel that a Credit Card that is used is stolen or used without the Cardholders consent in any way, Mountainside will not hesitate to contact the authorities. (Local and Federal).

How to Order

You may place an order through our online store 24 hour a day 7 days a week or simply give us a call Toll-Free at 1-888-687-4334 (Customer Service) Office hours are 8:30 am to 4:30 pm Monday thru Friday.

Sales Tax

New York shipments only: New York State sales tax will be applied to all taxable merchandise. No sales tax will be charged to orders delivered outside of the state of New York.

Tax Exempt 

All tax exempt orders must be called in for in-house processing by our sales team. It can be faxed in (315-768-6111) or emailed to sales@mountainside-medical.com.

****ONLY FOR NYS ORGANIZATIONS**** 

Images and Descriptions

Product images and descriptions are updated regularly, however, due to industry changes, discrepancies do arise from time to time. Please refer to both the product image and description to ensure accuracy. If there is any question as to item details, please contact our customer service department prior to placing an order to verify product details. 

Item Numbers

When placing an order for an item with a drop-down box, please call ahead to ensure the item number is correct. Technical issues do cause confusion, and at times, the item number will not change if you select a different variation of the item. 

Border Tax

Anyone ordering outside of the United States will be responsible for paying the appropriate border taxes and fees.

To place an order outside of the United States, please contact us. Thank you!

 

Payment, Pricing & Promotions

Payment

For your convenience we accept American Express, Discover, Master Card and Visa. You may also pay by check, but please note that it make take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $30 penalty fee.

Prices

Due to unforeseen manufacturers’ price increases or decreases, pricing is subject to change without prior notification. Buyer is hereby advised that it may be obligated to fully and accurately disclose the amount of any discounts, rebates or other price reductions in cost reports or claims for reimbursement by buyer to Medicare, Medicaid or other health care programs requiring such disclosure.

Order Discrepancies

Any type of order discrepancy, including lost or missing packages, must be filed within 30-days of shipment date.  

 

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