Shipping & Delivery
Products will be shipped per the method chosen at checkout from New York within 2 to 4 business days from the date that the order was placed (subject to stock availability). If a product is needed by a specific date, please call to ensure the product is in stock and will ship out in. Toll Free 1-888-687-4334. If Next day, 2-Day or 3-Day Select is required please select this option in checkout. All Weekends and Holidays will not be counted as delivery days.
The warehouse closes at 3:30pm EST to allow for carrier pickup. Any expedited orders placed after that time are not guaranteed same day shipping.
Next Day Air shipments are delivered on Business Days only. Example: Orders placed after 3:30 on a Thursday will ship Friday and be received on Monday.
If USPS Priority Mail Service is selected, estimated delivery times range from 1-3 days depending on destination and transit estimates from the United States Postal Service. These delivery times are estimates only.
For any and all shipments that are shipped by any carrier that are refused or returned undeliverable, a $15.00 return fee will be applied to any refund issued.
Mountainside also will not use customers shipping accounts to send product such as Third-Party billing methods.
Free shipping applies only to the continental US for order totals $99 and over. For all other areas, applicable shipping costs will be added. *Some restrictions may apply.
Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged.