Shipping & Delivery
Products will be shipped per the method chosen at checkout from New York within 2 to 4 business days from the date that the order was placed (subject to stock availability). If a product is needed by a specific date, please call to ensure the product is in stock and will ship out in. Toll Free 1-888-687-4334. If Next day or 2-Day is required please select this option in checkout. All Weekends and Holidays will not be counted as delivery days.
The warehouse closes at 3:30pm EST to allow for carrier pickup. Any expedited orders placed after that time are not guaranteed same day shipping.
All expedited shipments will require a signature for liability purposes.
Next Day Air shipments are delivered on Business Days only. Example: Orders placed after 3:30 on a Thursday will ship Friday and be received on Monday.
For any and all shipments that are shipped by any carrier that are refused or returned undeliverable, a $15.00 return fee will be applied to any refund issued.
Mountainside also will not use customers shipping accounts to send product such as Third-Party billing methods.
Free shipping applies only to the continental US for order totals $99 and over. For all other areas, applicable shipping costs will be added. *Some restrictions may apply.
Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping time-frame. All shipments are discretely and safely packaged.