Return Information
What is your return policy?
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, order number and the nature of the problem. To obtain an RMA number and return instructions, please call Customer Service at 1-888-687-4334 to start this process.
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received.
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Mountainside Medical warehouse. You may use UPS, FedEx or USPS.
All returns authorized by Mountainside-Medical.com are subject to a restocking fee of 25%, and must be completed within 30 days of the date of invoice. Due to manufacturers' return policies, Braces, Splints and any Sammon Preston Products and other custom equipment may be returned to Mountainside Medical for repairs only -no refunds or exchanges can be made at any time.
All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
Products must be unopened due to regulations form the department of health all medical products are to be sold in there original packaging and cannot be repacked.
Shipping Information
Shipping Products
Products will be shipped via UPS Ground from New York within 2 to 4 business days from the date that the order was placed (subject to stock availability). If a product is needed by a specific date, please call to ensure the product is instock and will ship out in. Toll Free 1-888-687-4334. If Next day, 2-Day or 3-Day Select is required please select this option in checkout. All Holidays will not be counted as delivery days.
Next Day Air shipments are delivered on Business Days only. Example: Orders placed after 3:30 on a Thursday will ship Friday and be received on Monday.
Mountainside Medical currently ships to the United States, Canada, Australia, Belgium, Estonia, Finland, France, Hong Kong, Denmark, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Malta, Luxembourg, Netherlands, Norway, Pakistan, Poland, Portugal, Romania, Russian Federation, Slovenia, Spain, Sweden and United Arab Emirates. We hope to add more countries in the near future. Please contact us if you have any questions.
Mountainside also will not use customers shipping accounts to send product such as Third-Party billing methods.
Orders that qualify for Free Shipping DO NOT apply to any packages going to Guam, Virgin Islands, Puerto Rico, Hawaii or Alaska.
Delivery
Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged.
Ordering Information
Internet Fraud
If we feel that a Credit Card that is used is stolen or used without the Cardholders consent in any way, Mountainside will not hesitate to contact the authorities. (Local and Federal).
How to Order
You may place an order by with our online store 24 hour a day 7 days a week or simply give us a call Toll-Free at 1-888-687-4334 (Customer Service) Office hours are 8:30 am to 4:30 pm Monday thru Friday.
Payment
For your convenience we accept American Express, Discover, Master Card and Visa. You may also pay by check, but please note that it make take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $30 penalty fee.
Sales Tax
New York shipments only: New York State sales tax will be applied to all taxable merchandise. No sales tax will be charged to orders delivered outside of the state of New York.
Border Tax
Anyone ordering outside of the United States will be responsible for paying the appropriate border taxes and fees.
To place an order outside of the United States, please submit this contact form. Thank you!
Prices
Due to unforeseen manufacturers’ price increases or decreases, pricing is subject to change without prior notification. Buyer is hereby advised that it may be obligated to fully and accurately disclose the amount of any discounts, rebates or other price reductions in cost reports or claims for reimbursement by buyer to Medicare, Medicaid or other health care programs requiring such disclosure.
Legal Information
Trademarks
This website contains many Mountainside and third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this website including copyright, trademarks, trade secret and patent rights are reserved. Access to this website does not constitute a right to copy or use any of the intellectual property of Mountainside Medical or its suppliers. Statutory notice contained herein represents trademark status in the United States.
Safe Shopping
Is my information secure when I place an order on your website?
We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of Microsoft Internet Explorer, Firefox or Netscape Communicator.
Privacy Policy
We respect your privacy.
Rest assured, Mountainside will never sell any of your personal information to 3rd party marketing organizations. This is true with the information we gather from our web site as well as through confidential contact you make with us.
We use, not abuse, cookies.
Mountainside-medical.com uses cookies to enhance your shopping and browsing experience. The text in an Mountainside cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address or phone number.
Important Message to All Our Customers effective May 26, 2009
Keeping your personal information confidential is a top priority for all Mountainside Medical Equipment employees. This Notice, which is required by state and federal law, explains our Privacy Policy.
- We will safeguard, according to strict standards of security and confidentiality, nonpublic, personal information our customers or representatives of our customers share with us. "Nonpublic, personal information," for example, would include such information as your name, address, telephone number, social security number, date of birth, Website usage either online or on applications and other forms, and medical information. We will maintain safeguards, physical and electronic, to protect that information. We will conduct our business in a manner that keeps personal customer information secure.
- We will limit the collection and use of customer information to the minimum we require to deliver superior service and to administer our business. We collect personal information about customers from the following sources:
- From your inquiries to Mountainside via phone, facsimile, Email, mail courier, or our Website;
- From your transactions with us, our web-affiliates or others; and
- From your transactions with non-affiliated third parties.
- It is our policy that only authorized Mountainside Medical employees who need to know your personal information will access and use it. Mountainside Medical Equipment may contact you regarding fund solicitation, sales, or product deliveries. Mountainside Medical Equipment workers who violate our Privacy Policies are subject to the disciplinary process.
- It is our policy that we will not share personal customer information (either current or former customers), outside Mountainside Medical Equipment for any purpose other than to facilitate payment for services rendered either to the customers' insurance companies or to collection agencies, unless the disclosure has been authorized by the customer or is permitted or required by law.
- Whenever we retain other organizations to provide support services on behalf of Mountainside Medical Equipment, we will require them to protect customers' personal information.
- All unsolicited suggestions, ideas, information or other submissions that are disclosed or communicated to Mountainside Medical Equipment through the web site or via email shall become and remain the exclusive property of Mountainside Medical Equipment.
- To help us keep your customer information up-to-date and accurate, please contact Mountainside Medical Equipment if there is any change in your personal information.
- When necessary, we will review and revise our Privacy Policies to protect customer information.
- You can decide if you want to limit how we share personal information about you with unaffiliated third parties. If you do not want us to share your personal information or you would like to amend your personal information, telephone us at 1-888-687-4334 , or 1-315-768-3030 if you are located in the New York Area.
- If you feel your privacy rights have been violated, call 1-888-687-4334.
