If we feel that a Credit Card that is used is stolen or used without the Cardholders consent in any way, Mountainside will not hesitate to contact the authorities. (Local and Federal). Orders placed from a web proxy will be cancelled and refunded. IP Addresses will be monitored and turned over to the FBI for all fraudulent orders.
How to Order
You may place an order through our online store 24 hour a day 7 days a week or simply give us a call Toll-Free at 1-888-687-4334 (Customer Service) Office hours are 8 am to 4:30 pm Monday thru Friday.
We recommend all customers use the self service option online to prevent order errors, discrepancies and typos. We are not responsible for any discrepancies, typos or errors if the order is called in.
New York shipments only: New York State sales tax will be applied to all taxable merchandise. No sales tax will be charged to orders delivered outside of the state of New York.
All tax exempt orders must be called in for in-house processing by our sales team. It can be faxed in (315-768-6111) or emailed to firstname.lastname@example.org.
For accounting purposes tax can not be refunded after an order has been placed. The entire order will have to be cancelled and refunded and a new order will need to be placed.
****ONLY FOR NYS ORGANIZATIONS****
Images and Descriptions
Product images and descriptions are updated regularly, however, due to industry changes, discrepancies do arise from time to time. Please refer to both the product image and description to ensure accuracy. If there is any question as to item details, please contact our customer service department prior to placing an order to verify product details.
When placing an order for an item with a drop-down box, please call ahead to ensure the item number is correct. Technical issues do cause confusion, and at times, the item number will not change if you select a different variation of the item.
For accounting purposes coupons can not be applied after the order has been placed. All coupons are one time use per customer unless otherwise stated.
Anyone ordering outside of the United States will be responsible for paying the appropriate border taxes and fees.
To place an order outside of the United States, please contact us. Thank you!
For your convenience we accept American Express, Discover, Master Card and Visa. You may also pay by check, but please note that it make take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $30 penalty fee.
Payments will be charged at the time the order is placed online.
Due to unforeseen manufacturers’ price increases or decreases, pricing is subject to change without prior notification. Buyer is hereby advised that it may be obligated to fully and accurately disclose the amount of any discounts, rebates or other price reductions in cost reports or claims for reimbursement by buyer to Medicare, Medicaid or other health care programs requiring such disclosure.
Once an order has shipped we can not cancel it. The customer can still return it but they would be responsible for shipping the item back or paying the refusal fee of $15.
Refunds on cancelled orders will be processed in 1-3 business days. Once the refund is issued it could take the customers account 1-3 more days to reflect the refund.
Any type of order discrepancy, including lost or missing packages, must be filed within 30-days of shipment date. This includes missing items and lost or stolen packages.
In certain situations to prevent order delays Mountainside Medical reserves the right to substitute products of equal or greater value.
All Substitutions are done based on price equivalents. Substitutions are not based on volume.
All price and quantity typos will be handled at the sole discretion of Mountainside Medical.
All units covered under warranty must be sent back for a warranty evaluation. The customer is responsible to ship the unit back and we will cover the cost of shipping the new or repaired unit back.