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Mountainside Medical Supplies ⛰️ FREE SHIPPING ON ORDERS $100 OR MORE ⛰️ Toll Free: 1-888-687-4334
⛰️ FREE SHIPPING ON ORDERS $100 OR MORE ⛰️ Toll Free: 1-888-687-4334


How to Order Rx Items:

1. Create an Account by clicking Login and then create account.

2. Email your medical professional license to

3. Wait for our reply stating your license has been attached to your account. usually within the hour Monday- Friday 8am to 430pm EST.  Not on weekends.

4. Login & Order but please note: RX items only ship Mondays & Tuesdays in the winter because we are in NY and these are temperature regulated. Most RX items are non returnable per FDA guidelines. 

Declined Transactions

If your credit card is declined and you keep attempting to place the order please be aware that all these charges will show up as temporary authorizations on your bank or credit card statement. Please be advised these are temporary and will fall off the account leaving no charge in 3-7 business days depending on your bank or credit card.  

Internet Fraud

If we feel that a Credit Card that is used is stolen or used without the Cardholders consent in any way, Mountainside will not hesitate to contact the authorities. (Local and Federal). Orders placed from a web proxy will be cancelled and refunded. IP Addresses will be monitored and turned over to the FBI for all fraudulent orders.  

How to Order

You may place an order through our online store 24 hour a day 7 days a week or simply give us a call Toll-Free at 1-888-687-4334 (Customer Service) Office hours are 8 am to 4:30 pm Monday thru Friday.

We recommend all customers use the self service option online to prevent order errors, discrepancies and typos. We are not responsible for any discrepancies, typos or errors if the order is called in.   

Sales Tax

New York shipments only: New York State sales tax will be applied to all taxable merchandise. No sales tax will be charged to orders delivered outside of the state of New York.

Tax Exempt 

All tax exempt orders must be called in for in-house processing by our sales team. It can be faxed in (315-768-6111) or emailed to

For accounting purposes tax can not be refunded after an order has been placed. The entire order will have to be cancelled and refunded and a new order will need to be placed.


Images and Descriptions

Product images and descriptions are updated regularly, however, due to industry changes, discrepancies do arise from time to time. Please refer to both the product image and description to ensure accuracy. If there is any question as to item details, please contact our customer service department prior to placing an order to verify product details. 



For accounting purposes coupons can not be applied after the order has been placed. All coupons are one time use per customer unless otherwise stated.  


For your convenience we accept American Express, Discover, Master Card and Visa. You may also pay by check, but please note that it make take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $30 penalty fee.

Payments will be charged at the time the order is placed online.  


Due to unforeseen manufacturers’ price increases or decreases, pricing is subject to change without prior notification. Buyer is hereby advised that it may be obligated to fully and accurately disclose the amount of any discounts, rebates or other price reductions in cost reports or claims for reimbursement by buyer to Medicare, Medicaid or other health care programs requiring such disclosure.

Cancelling Orders

Once an order has shipped we can not cancel it. The customer can still return it but they would be responsible for shipping the item back or paying the refusal fee of $15.


Refunds on cancelled orders will be processed in 1-3 business days. Once the refund is issued it could take the customers account 1-3 more days to reflect the refund.    

Order Discrepancies

Any type of order discrepancy, including lost or missing packages, must be filed within 30-days of shipment date. This includes missing items and lost or stolen packages. All RX items with issues must be reported within 24-48 hours. 


In certain situations to prevent order delays Mountainside Medical reserves the right to substitute products of equal or greater value.

All Substitutions are done based on price equivalents. Substitutions are not based on volume.    


All price and quantity typos will be handled at the sole discretion of Mountainside Medical.

Warranty Claims  

All units covered under warranty must be sent back for a warranty evaluation. The customer is responsible to ship the unit back and we will cover the cost of shipping the new or repaired unit back.  

Special Order

Upon agreement to special order items they can not be cancelled

Drug and Prescription Medications Company Policy

Mountainside Medical is registered wholesaler of Drugs and/or Devices with the New York State board of Pharmacy. We require valid credentials for authorized healthcare professionals before shipping restricted drugs or devices order ships.

Mountainside Medical DOES NOT fill any prescriptions for Individuals. We strictly only sell RX items to medical professionals with valid medical licenses, like Doctors, Medical clinics, Hospitals, Nursing homes, and Government agencies. If we receive any order for RX Items for an individual that do not have a valid medical license, the order will be discarded immediately. We are a medical supply chain wholesaler that works will medical professionals directly, so they can perform the best care possible.

International Shipping

We only sell supplies to medical professionals inside the United States of America. Our Board of Pharmacy License prohibits us to ship items outside the  United States. All supplies MUST be shipped within the US.

In emergency situations and virus outbreaks Mountainside Medical reserves the right to substitute masks and similar products with equal or greater value in order to prevent order delays. 

 Website Glitches

Mountainside Medical is not responsible for website glitches and user circumvention of company safeguard policies. Buyers are consenting to having proper qualifications at the time they place their order.