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Mountainside Medical Supplies ⛰️ FREE SHIPPING ON ORDERS $100 OR MORE ⛰️ Toll Free: 1-888-687-4334
⛰️ FREE SHIPPING ON ORDERS $100 OR MORE ⛰️ Toll Free: 1-888-687-4334

Returns & Replacements

Returns are NOT accepted for prescription / RX items due to federal regulations on temperature control standards.

On all other product returns, you are responsible for arranging shipment of the product back to the appropriate Mountainside Medical warehouse. You may use UPS, FedEx or USPS.

If using USPS please mail the product back to:
Mountainside Medical Returns
Po Box 247
Marcy, NY 13403

If using FEDEX or UPS please return to:
Mountainside Medical Returns
9262 Old River Rd
Marcy, NY 13403

Please include receipt/order number and reason for the return.

Products must be unopened due to regulations from the department of health. All medical products are to be sold in the original packaging and cannot be repackaged.

All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

All returns authorized by are subject to a restocking fee of 25%, and must be completed within 30 days of the date of invoice/Sales receipt. 

Due to manufacturers' return policies, Braces, Splints, Sammon Preston Products, Don Joy, and other custom equipment may be returned to Mountainside Medical for repairs only -no refunds or exchanges can be made at any time.

Scrotal Supports are non returnable. 

Medical Equipment past the return grace period (30 days) can only be exchanged or repaired under warranty.   

Products that are non returnable and shipped back to us will be discarded. 

Shipping is non refundable.