Returns & Replacements
Before returning any product, you must obtain a Return Authorization (RA) number. NO returns, of any type, will be accepted without an RA number. Please have the following information on hand when calling for an RA number: customer name, order number and the nature of the problem. To obtain an RA number and return instructions, please call Customer Service at 1-888-687-4334 to start this process.
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Mountainside Medical warehouse. You may use UPS, FedEx or USPS.
All returns authorized by Mountainside-Medical.com are subject to a restocking fee of 25%, and must be completed within 30 days of the date of invoice/Sales receipt.
Due to manufacturers' return policies, Braces, Splints, Sammon Preston Products, Don Joy, and other custom equipment may be returned to Mountainside Medical for repairs only -no refunds or exchanges can be made at any time.
Scrotal Supports are non returnable.
All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
Products must be unopened due to regulations from the department of health. All medical products are to be sold in the original packaging and cannot be repackaged.
Medical Equipment past the return grace period (30 days) can only be exchanged or repaired under warranty.