Returns & Replacements
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, order number and the nature of the problem. To obtain an RMA number and return instructions, please call Customer Service at 1-888-687-4334 to start this process.
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received.
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Mountainside Medical warehouse. You may use UPS, FedEx or USPS.
All returns authorized by Mountainside-Medical.com are subject to a restocking fee of 25%, and must be completed within 30 days of the date of invoice. Due to manufacturers' return policies, Braces, Splints and any Sammon Preston Products and other custom equipment may be returned to Mountainside Medical for repairs only -no refunds or exchanges can be made at any time.
All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
Products must be unopened due to regulations from the department of health. All medical products are to be sold in the original packaging and cannot be repackaged.