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Mountainside Medical Supplies ⛰️ FREE SHIPPING ON ORDERS $100 OR MORE ⛰️ Toll Free: 1-888-687-4334
⛰️ FREE SHIPPING ON ORDERS $100 OR MORE ⛰️ Toll Free: 1-888-687-4334

Shipping & Delivery

Products will be shipped per the method chosen at checkout from New York within 1 to 5 business days from the date that the order was placed (subject to stock & availability).

If a product is needed by a specific date, please call to ensure the product is in stock. Toll Free 1-888-687-4334.

Most Rx Items usually take 24 hours to complete and ship regardless of shipping method chosen. Expedited orders will ship as soon as possible and if there is a delay we will notify you via email. 

Refrigerated products will be shipped via Fedex overnight shipping Monday through Thursday. The customer is responsible to coordinate the tracking information and delivery time so these items will not be left out in the weather ailments. 

 

International Shipping

We ONLY Ship products inside the United States of America. No Exceptions.

 

State Medical Licenses MUST to be sent to sales@mountainside-medical.com and approved before any RX will ship. Please give us a call Toll Free at 1-888-687-4334 and we can assist you with the process. Thank You.

All Aerosol products are considered hazmat and can not be shipped FEDEX AIR

All Weekends and Holidays will not be counted as delivery days.

The warehouse closes at 3:00pm EST to allow for carrier pickup. Any expedited orders placed after that time are not guaranteed same day shipping.

All expedited shipments will require a signature for liability purposes.  

Expedited shipments are delivered on Business Days only. Example: An Overnight order placed after 3:00 on a Thursday will ship Friday and be received on Monday. Expedited shipments are considered as, Fedex Express Saver, Fedex 2day, Fedex Overnight, Ups 3 day select, Ups 2nd Day Air, and UPS Overnight ONLY!

FEDEX Ground is not considered Expedited and will ship in the normal 1-4 business day time frame. Choosing this method however will ensure that we do not ship it FEDEX or UPS Smartpost. (5-9 day shipping time frame)   

Saturday delivery is not offered online as FEDEX & UPS do not delivery on Saturdays to all locations.  Please call for a Saturday delivery quote.  

PO Boxes: Order's that have a PO Box listed as the shipping address and request FEDEX/UPS expediated with be sent USPS priority mail.  Fedex & UPS will not deliver to a PO Box. 

Refused/undeliverable: For any and all shipments that are shipped by any carrier that are refused or returned undeliverable, a minimum $15.00 return fee will be applied to any refund issued. Other other fees associated with the return will be deducted from any refund due. 

Free shipping applies only to the continental US for order totals $99 and over. For all other areas, applicable shipping costs will be added. Orders will be delivered in 2-9 Business days when this method is chosen. If the items can not arrive in that time frame you will be notified. We reserve the right to send multiple shipments from multiple locations and shipping information will be updated when the applicable reports are updated. 24-72 hours. 

Shipping cost is calculated & determined by size and weight. Please place the items in your cart and enter your address to calculate shipping.  (Free over $99)

Shipping Address Correction: All packages that need the address updated or rerouted there is a minimum $15 FEDEX fee.  Charges be be based on the nature of the routing. USPS packages can not be rerouted.  

Standard shipping will be shipped the best way possible via USPS, FEDEX or UPS. It starts at $6.95 and goes up from there depending on size, weight & location. This method can take 2-9 business days for delivery depending on location.   

Manufacture Direct- Some items listed on the website are shipped directly from the manufacture and have processing times of 24-72 hours.  Expedited order shipping times can not be promised. We will contact you and make you aware of any delays but please call before placing an order to ensure delivery time.  

Shipping errors and discrepancies will be refunded due to the nature of the problem at Mountainside Medical's discretion.  (Example, customer pays for overnight shipping and FedEx incurs a problem and the package arrives in 2 days.  We will refund the difference between overnight and 2 day shipping)

Lost/Stolen Packages: In the event that your package is lost or stolen, Mountainside will take the proper steps to investigate it. We will file a claim with Fedex/USPS and start a tracer. This can sometimes take 5-7 business days to complete.  

Effective Jan. 17, 2022​

On Jan. 17, 2022, the money-back guarantee was reinstated for select FedEx Express® services for U.S. domestic and U.S. export shipments. Services include:

  • FedEx First Overnight®
  • FedEx Priority Overnight®
  • FedEx Standard Overnight®
  • FedEx First Overnight Extra Hours*
  • FedEx Priority Overnight Extra Hours*
  • FedEx Standard Overnight Extra Hours*

The status of the money-back guarantee for these FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.

Expedited orders that are delivered late or delayed  will be refunded in accordance with delivery. Customer will be responsible for for any standard shipping rates and any expediated charges will be refunded. 

 All shipments are discretely and safely packaged.

 For More Information on FEDEX overnight delivery polices see :

https://www.fedex.com/en-us/shipping/overnight.html